Table of Contents
Enable Picture in Picture Mode in Messenger
For utilizing the Floating Video call feature in Messenger, it is crucial to enable the Picture in Picture mode. Without this, the video call from Messenger won't be able to float over other apps. Follow the steps below:
- Look for the Messenger app on your device and press it for a few seconds.
- In the settings that pop up, start scrolling until you find the “Picture in Picture” mode.
- Once you find this setting, make sure to toggle it on. This can be done by selecting “Allow picture-in-picture” and setting it to “On” mode.
Permit Messenger to Draw Over Other Apps
You need to ensure that the Messenger app is allowed to draw or appear over other applications. Here's how to make that possible:
- Start by accessing the “Settings” on your phone. This can be achieved by locating the gear-shaped icon in your app drawer.
- In the settings menu, navigate to the “Apps” tab. Here, you will see the complete list of apps installed on your device.
- Scroll down and find the “Messenger” app, and open it up to access its individual settings.
- Look for the “Appear on Top” setting and enable it. You can do this by toggling the “Allow permission” feature to On mode.
Clear Stored Data in the Messenger App
There may be instances where the floating video call feature is not working due to corrupted or incompatible stored data within the Messenger app. Cleaning up these stored data might just remedy the situation:
- Press down the Messenger app icon to open a quick menu and choose “App Info” from it.
- Dive into the “Storage” tab to view the different types of data saved in the app
- Select the option that says “Clear data”, accept any warnings that pop up. This will delete all the stored data connected with the Messenger app.
Update or Reinstall the Messenger App
If enabling the Picture in Picture mode, permitting the app to draw over other apps, and clearing the app's stored data doesn't resolve the issue, the problem could be due to an outdated app version. You can either update the Messenger app or uninstall and reinstall it.
Update the Messenger App
Running an outdated Messenger app may cause some features, like the floating video calls, not to function correctly. Here's how you can update the Messenger app:
- Locate and launch the Play Store.
- Tap the profile icon, and select the “Manage apps and device” option.
- Check the number of apps pending an update and use the “See details” option to view the entire list.
- Find the “Messenger” app and hit the “Update” button if an update is available. After the update, test the application once more.
Uninstall and Reinstall the Messenger App
If updating the app doesn't resolve the issue, you might need to uninstall and reinstall the Messenger app. Here's how you can do that:
- Press and hold the Messenger app icon until you see the option to uninstall it. Tap “Uninstall” and confirm the uninstallation process.
- Navigate to the Play Store and search for the “Messenger” app.
- Install the app on your device and test to see if the issue is resolved.
