Having trouble connecting to Ubisoft Connect? If you're seeing the error message "A Ubisoft service is currently unavailable," don't worry - there are a few steps you can take to get back online. In this article, we'll provide some tips and tricks to help you troubleshoot the issue and get back to gaming. From temporarily disabling IPv6 to resetting your network settings, we'll cover all the bases to get you back in the game.
Table of Contents
Check Ubisoft Servers
It is important to check the status of the Ubisoft servers before playing any Ubisoft game or using Uplay. This is because the servers may be down for maintenance or upgrades. If the servers are down, you will not be able to play the game or use Uplay.
Temporarily Disable IPv6
The process of temporarily disabling IPv6 connectivity on your computer is a relatively easy one and it is definitely worth trying if you are experiencing any problems with Ubisoft Connect. Simply open the Control Panel, go to the Network and Sharing Center, and then click on the Change Adapter Settings button. From here, locate your active Network Adapter, double-click on it, and then uncheck the box next to the Internet Protocol Version 6 entry. Restart your computer and check to see if the problem persists.
Change Your DNS Settings
If you are unable to connect to a Ubisoft service, one potential solution is to change your DNS settings. This can be done by accessing the Control Panel, selecting the Network and Sharing Center, right-clicking on the Wi-Fi or Local Area Connection, and selecting Properties. From there, you can access the IPv4 or TCP settings and change the DNS server addresses. You may need to restart your router for the changes to take effect.
Restart Your Router
If you're experiencing the "A Ubisoft service is currently unavailable" error, one way to resolve it is by restarting your router. This will reset a few settings and often solve the issue. To restart your router, simply press the power button on the device, then wait five minutes and press it again to restore power.
Check with SFC (System File Checker)
If you're having issues with your computer, one potential fix is to use the System File Checker (SFC). This will scan your system for errors and attempt to repair or replace any files that are causing problems. To use the SFC, simply open a command prompt (either by typing "cmd" into the Start menu or by using the Windows logo key + R key combination) and type in the command "sfc /scannow." Once the scan is complete, restart your computer and check to see if the problem persists.
Check Date and Time
Be sure to also make sure the time and date settings of the computer are correct. Then, if you are using an Xbox, you need to clear the system cache and reset the network card. If you are using a PlayStation 4, you need to update the game or repair the internet connection. Finally, it is suggested that you sync your computer date and time with an external time server.
If you have installed Hamachi and are experiencing problems with Ubisoft Connect, try uninstalling Hamachi. Many users have reported that the Hamachi VPN conflicts with Ubisoft Connect, so uninstalling Hamachi may resolve the issue. To uninstall Hamachi, open Control Panel, browse to Programs, and select Programs and Features. Find Hamachi from the list and select it. Hit the Uninstall button. Wait for the process to complete. Restart your PC if prompted.
Disable Proxy Server
A proxy server may cause network connection issues and trigger the “A Ubisoft Service Is Currently Unavailable” Error. Disable your proxy server if you have one set up, and check if that fixes the issue.
Reset Network Settings
If you are having trouble connecting to Ubisoft Connect, resetting your network settings may help. To do this, go to the Start menu and select Settings. Then, select Network & internet and select Advanced network settings. Next, select Network reset. In the Network reset window, click Reset now. Finally, restart your PC.
In conclusion, there are many potential solutions to the "A Ubisoft service is currently unavailable" error message. These include checking the status of the Ubisoft servers, temporarily disabling IPv6, changing your DNS settings, restarting your router, using the System File Checker, checking your date and time settings, uninstalling Hamachi, disabling the proxy server, and resetting your network settings. If none of these solutions work, it is recommended to contact Ubisoft support for further assistance.